Frequently asked questions about PC-123-ABC

Q: How often will I receive a PC-123-ABC package?
A: Once you have ordered the Introductory Package, we will send you the follow-up instalments at regular intervals once every three weeks. If you would like to receive the packages more or less frequently, simply let us know.

Q: Can I get my packages faster?
A: Yes, of course. We can send you several instalments in one package. This also saves on postage costs. Simply let us know what you prefer.

Q: Do I have a right to return any instalment?
A: Yes, any package you receive from IMP can be returned within 10 days. If you wish to return a specific instalment, simply call a member of our Customer Services team within 10 days of receiving the package. This person will explain what you need to do.

Q: Can I have the packages delivered to a different address?
A: Yes, if you are not ordering PC-123-ABC for yourself, you can have the packages sent to a different address. The person to whom the packages are sent will receive a delivery note, but no details of the invoice amount. The invoice and the delivery information will be sent to you. There is no extra charge for this delivery service.

Q: Can I postpone a delivery?
A: Yes, we can send your instalment up to 90 days later.

Q: What should I do if I wish to return a package?
A: If you want to return a package within the 10-day period, simply call Customer Services. Please note: you will be required to pay the return postage.

Q: I ordered PC-123-ABC and still haven’t received my Introductory Package. Why not?
A: It can take up to 21 working days from the time we receive your order for your Introductory Package to reach you. If you have been waiting longer than 21 days, please contact us. We will then check on the delivery of your order.

Q: How familiar do I need to be with computers to use
PC-123-ABC?
A: Not at all! All you need is curiosity and an interest in finding out about what your PC can do. This collection is designed for beginners and those with limited computer experience.

Q: What computer set-up do I need?
A: All you need is an IBM-compatible PC with Windows XP installed. Some of the cards explain how to create documents in Microsoft Works or Microsoft Office programs (such as Word or Excel). Many new PCs come with these programs pre-installed.